Polaris has learned the values of hotlines through operating the National Human Trafficking Resource Center hotline since 2007. Hotlines allow communities to reach and protect more victims, to learn where and how human trafficking is happening, and to collect valuable data to guide interventions and prevention efforts.
Building the Global Safety Net for Victims of Human Trafficking: A Toolkit for Hotlines is a resource to increase the positive impact of hotlines across the globe. The Toolkit is a companion to in-country technical assistance our Global Hotlines and Data Analysis teams provide and can also be used an independent guide.
Establishing and sustaining a strong human trafficking hotline entails a process of strategic decision-making. It also requires the ability to adapt to changing internal and external factors. This Toolkit breaks down the process of establishing an effective hotline and outlines key considerations in seven core areas of work: foundations in human trafficking; operations; staffing; partnerships; responding to calls; data management; and, outreach and awareness. In addition to sharing overarching concepts that provide a framework, the Toolkit contains practical tips, templates, and resources that hotlines can apply immediately.