National Hotline Fellow

The National Hotline Fellow will gain experience in assisting victims and survivors of trafficking through providing supportive work for programmatic staff within the National Human Trafficking Hotline (NHTH). The National Hotline Fellow will have the opportunity to work alongside NHTH staff assisting victims of human trafficking and other crimes, service providers, local and national anti-trafficking agencies, community members, students, and law enforcement agents. The National Hotline Fellow will gain broad exposure to anti-trafficking efforts nationwide and current information on best practices in serving human trafficking survivors. The National Hotline Fellow will have the opportunity to collaborate with fellows from other departments on specific projects and engage other Polaris departments to gain a comprehensive perspective on anti-trafficking work. The National Hotline Fellow will also have the opportunity to attend training and other informational sessions as determined by schedule.


 The NHTH works to improve the national response to protect victims of human trafficking in the United States. The NHTH operates a national, toll-free hotline available to answer calls from anywhere in the country, 24 hours a day, 7 days a week. The national hotline acts as a resource for potential trafficking victims, service providers, community members, law enforcement agents, medical or legal professionals, researchers, students, and policy-makers. Callers contact the NHTH to report a tip; to connect with anti-trafficking resources in his/her area; or to request training and technical assistance, general information or specific anti-trafficking resources. The NHTH is operated by Polaris and funded by the Department of Health and Human Services and other supporters.


The National Hotline Fellow will also have the opportunity to shadow hotline calls.


Please note that all fellowships are unpaid, generally last 10 - 12 weeks and are located in Washington, DC. 



  • Cultivate new relationships with service providers, government agencies, community coalitions, faith-based organizations, and other key stakeholders to build referral and reporting protocols and secure appropriate services for victims of human trafficking;
  • Update and maintain the NHTH Referral Database by directly contacting service providers across the United States regarding services available to victims of trafficking and at-risk populations;
  • Conduct research on diverse topics and formulate innovative anti-trafficking resources and materials; and
  • Assist in administrative tasks as needed to support the operation of the NHTH hotline.
  • Participation in individual and/or group projects.



Required Qualifications

  • Ability to maintain composure in stressful situations;
  • Comfort with learning and using new technology;
  • Commitment to human rights/social justice and gender issues;
  • Strong verbal communication skills and creative and descriptive writing ability;
  • Strong interpersonal, organizational, writing and research skills;
  • Keen attention to detail;
  • Interest in working with a dynamic team; and
  • English fluency required.


Preferred Qualifications

  • Demonstrated experience/volunteer work in human trafficking or related field;
  • Foreign language skills; and
  • Previous hotline experience and/or direct victim service work.


Values Statement

The work of Polaris is grounded in a set of values and organizational beliefs that provide a common starting point for all of our activities. At Polaris, we look for talented individuals who are passionate about combating all forms of human trafficking and who will strive to embody and model these values within the Polaris community and in the anti-trafficking field. Please take a moment to make yourself familiar with these values and our mission statement before submitting your application. You can find a full description of our values here.