Safety & Confidentiality


Please make sure you are in a safe place when you text and we recommend that you delete your texts after ending the conversation.

All texts sent to the BEFREE Textline are confidential. We will not share your information or confirm that you have contacted us without your consent. This includes law enforcement, service providers, or other individuals and agencies. The only exceptions include instances where you disclose that a child is in danger or being abused, if we have reason to believe that you or someone else is in immediate danger, or if we are required by law. To the extent possible, we will always let you know if we have to make a report to law enforcement.

If at any point during the conversation we don’t receive a response from you within 15 minutes, we will have to end the conversation to assist other texters. For your safety, we will not text you back after 15 minutes have passed. We will text you back only after you have reached out to us again to start a new conversation.

If you have questions at any time during the conversation, don’t hesitate to ask the textline advocate for more information.

Visit Polaris’s Privacy Policies for more information.

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